Support Contracts // Regular Days On-Site // Holiday Cover for IT Departments
Business, Home and Education Users can call or Email us now to discuss how we can help you, whether its rapid response ad-hoc Mac support service or regular days on-site to fully contracted Maintenance with Remote Support and guaranteed 4 or 8 hr response times we're sure we can tailor a solution for you!
We're also more than happy to provide Holiday Cover for IT Departments and/or regular Days On-Site if required at a highly competetive day rate
Typically a Support Contract would Include the following........
• Guaranteed response within 30 minutes of any logged call
• Guaranteed On-Site Response within 4 to 8hrs (Depending on Customer Requirement)
• Unlimited Phone, Remote and On-site response (within reasonable limits) support included
• Software and Hardware Support included (including rebuilding machines to user specification in the event of a Hard Drive failure).
• Included – x number of half days on-site per Month, Bi-Monthly or per Quarter (depending on Customer requirement)
• Server Monitoring
• Free Initial Audit to incorporate all machines, serial numbers and passwords including Software Serial Numbers collated into a database which act as a valuable time saving resource going forward.
• On Commencement of the Contract we will run through and fix ALL outstanding issues to kick things off, if this involves 1 or 2 days on-site then this will included in our agreement.
• Remote Support on all Machines.
• iPhone/iPad Config
• Regular meetings to discuss new ideas and improvements.
Call us on 0845 004 8320, drop us a line on info@avicom-it.com or you can use the Contact Form and we'll give you a free consultation and quote